Refund & Cancellation Policy

Version 2026-08-25.

Event tickets

In v1, Thinnai does not process ticket payments. You pay the host directly, usually by UPI, and the host confirms receipt.

That means refunds for an event are the host's responsibility, under the policy that host states. If you can't reach a host, or a host refuses a refund they promised, contact us at support@thinnai.app — we can't move money, but we can act on the host's standing.

If a host cancels an event, they are expected to refund attendees in full.

Releasing your spot

You can cancel your own spot at any time from your passes, which immediately offers it to the next person on the waitlist. Cancelling within 24 hours of an event is recorded on your reliability record — less heavily than a no-show.

Host subscriptions

Paid Thinnai plans are billed monthly in advance.

• You can cancel any time; access continues to the end of the period you've paid for.
• We do not pro-rate part-months.
• If you were charged in error, or a charge was taken after you cancelled, write to support@thinnai.app and we will refund it in full within 7 working days.
• Where a refund is due it goes back to the original payment method.

Contact

support@thinnai.app · Chennai, Tamil Nadu, India